q889 Privacy Policy — How We Handle Your Personal Data

01 Who This Policy Covers and What It Applies To

This Privacy Policy applies to all individuals who visit, register on or use q889 — including the q889 website at q889.onl, the q889 Android app, and the iOS app or mobile browser experience. It covers personal data collected during registration, account use, deposits and withdrawals, gameplay activity, customer support interactions and any other engagement with the platform.

By registering a q889 account, you acknowledge that you have read this policy and understand how your data is handled. If you do not agree with this policy, you should not register or use q889.

This policy works alongside the Terms and Conditions and the Responsible Gaming policy. Together these documents describe how q889 operates and what responsibilities both the platform and the player carry.

02 What Personal Data We Collect

q889 collects personal data through three main channels: information you provide directly, data generated by your activity on the platform, and technical data from your device and connection. Here is a breakdown of each:

Information you provide directly:

• Full name (as it appears on your CNIC or identity document)
• Date of birth (used to verify the minimum age requirement of 18 years)
• Mobile number and email address (used for account access and communication)
• CNIC or equivalent identity document (required for account verification and withdrawal processing)
• Payment account details — such as your JazzCash or Easypaisa mobile number and your bank account details if used for deposits or withdrawals
• Any information provided when you contact customer support

Data generated by your platform activity:

• Login records including timestamps and IP addresses
• Game history — which games you played, session durations and results
• Betting history — markets, amounts, outcomes
• Transaction history — deposits, withdrawals, bonus claims
• VIP tier progress and cashback records

Technical and device data:

• IP address and approximate geographic location (country/city level)
• Device type, model and operating system
• Browser type and version
• Session duration and navigation patterns within the platform
• App version (for mobile app users)

03 Why We Collect and Use Your Data

Every category of data q889 collects serves a specific operational purpose. Below is a summary of the main uses:

q889 does not use your personal data for profiling beyond what is necessary for platform operations or for automated decision-making that materially affects your account without human review.

04 How Payment Data Is Handled

Payment processing on q889 involves trusted third-party providers. When you make a deposit or withdrawal via JazzCash, Easypaisa or bank transfer, your transaction is processed through these providers' own systems — q889 receives confirmation of the transaction but does not directly handle or store your mobile wallet PIN, bank password or full card number.

What q889 does retain is: the mobile number or bank account associated with a transaction, the transaction reference number, the amount and timestamp, and the method used. This is the minimum needed to process withdrawals correctly, investigate payment queries and comply with standard financial record-keeping.

• Your JazzCash or Easypaisa mobile number is stored against your account to enable withdrawal matching to verified deposit methods.
• Bank account details (account number and bank name) for Bank Transfer withdrawals are stored securely and used only for the purpose of processing the withdrawal.
• Transaction records are retained for a minimum period in line with standard financial record-keeping requirements.

05 Sharing Data with Third Parties

q889 does not sell, rent or trade your personal information. Data is shared with third parties only where it is necessary for the platform to operate and where appropriate data handling agreements are in place. Third-party categories that may receive data include:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners — receive the minimum transaction data needed to process deposits and withdrawals.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe and others — your game sessions are run on their platforms. These providers have their own privacy and data handling standards.
• Fraud prevention services: Specialist third parties that help detect multi-accounting, identity fraud and payment fraud. These services receive device and behavioural data in anonymised or pseudonymised form where possible.
• KYC and identity verification services: Where used for enhanced account verification, these services receive the identity documents you submit and return a verified/unverified result to q889.
• IT and infrastructure providers: Hosting, cloud storage and security service providers. These partners process data on q889's behalf under strict contractual terms.

q889 does not share your personal data with advertisers, data brokers or any commercial third party for marketing purposes. Where law enforcement or a regulatory authority makes a lawful request for account information, q889 will comply to the extent required by applicable law.

06 Cookies and Tracking

q889 uses cookies — small data files stored on your browser or device — to make the platform work correctly and to gather basic usage analytics. Cookies on q889 fall into the following categories:

• Essential cookies: Required for core platform functions such as login sessions, maintaining your balance display, and security checks. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited, how long sessions last, which features are used most. This data is used to improve the platform and is not linked to personally identifiable information where avoidable.
• Security cookies: Help detect and prevent fraudulent activity, including flagging unusual login patterns or device changes.

You can manage or delete cookies through your browser settings. Disabling essential cookies will likely prevent you from logging in or using the platform normally. Disabling analytics cookies will not affect your ability to use q889 but will reduce our ability to identify and fix performance issues.

The q889 mobile app uses equivalent local storage mechanisms to cookies for session management and fraud detection purposes. These operate similarly to browser cookies and can be cleared by uninstalling and reinstalling the app, though this will also remove your local saved preferences.

07 How Long We Keep Your Data

q889 retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or as long as required by applicable record-keeping standards. In practical terms:

• Active account data — retained for the lifetime of your account plus a reasonable period after closure, in case of disputes or delayed withdrawal requests.
• Transaction records — retained for a minimum period to support financial record-keeping, audit and dispute resolution. This is standard for any financial platform handling PKR transactions.
• Identity verification documents — retained as long as your account is active or for the required post-closure period. Copies are not kept longer than necessary.
• Support conversation records — retained for a period sufficient to handle any follow-up disputes and for staff training purposes, then securely deleted or anonymised.
• Game and betting history — retained for the duration of the account plus post-closure period. Anonymised aggregate data may be retained longer for platform analytics.

When data is no longer required and the retention period has passed, it is securely deleted or irreversibly anonymised so that it cannot be linked back to you as an individual.

08 How We Secure Your Data

Protecting the personal and payment data of Pakistani players is a core operational responsibility for q889. The following security measures are in place:

• SSL/TLS encryption for all data transmitted between your device and q889 servers — the padlock you see in your browser URL bar is always present on q889.
• Encryption at rest for sensitive stored data including identity documents and payment account details.
• Access controls limiting which staff can access personal data — only roles with a legitimate operational need have access.
• Regular security reviews of the platform and infrastructure.
• Multi-factor and session-based authentication for platform staff accessing administrative systems.
• Fraud detection systems that monitor for unusual account activity patterns — unauthorised login attempts, device changes, unusual withdrawal requests.

No digital system is completely immune to security incidents. In the event of a data breach that materially affects player accounts, q889 will notify affected players and take immediate steps to contain and investigate the breach.

Players also have a role in account security. Using a strong, unique password for your q889 account, not sharing login credentials, and being alert to phishing attempts (fake communications claiming to be from q889) are all important steps you can take.

09 Your Rights Over Your Personal Data

As a q889 player you have the following rights regarding your personal data. These can be exercised by contacting support with a verified request from your registered contact details:

• Right of access: You can request a summary of the personal data q889 holds on you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any personal data on your account is inaccurate, you can request a correction. Name corrections may require supporting documentation.
• Right to deletion: You can request deletion of your personal data. This right is subject to limitations — for example, transaction records that must be retained for financial record-keeping cannot be deleted on request, but other data can be removed or anonymised.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to object to marketing communications: If you receive promotional emails or push notifications from q889 and wish to opt out, you can do so through account settings or by contacting support. This does not affect transactional communications such as withdrawal confirmations or security alerts.

10 Minors and Age Verification

q889 is strictly for players aged 18 and above. The platform does not knowingly collect personal data from individuals under 18. Age verification is part of the account registration and withdrawal verification process.

If q889 discovers that an account has been registered by or on behalf of someone under 18, the account will be closed immediately, the balance will be returned to the deposit source where possible, and any personal data associated with the account will be deleted in line with this policy.

If you are a parent or guardian and believe a minor has registered on q889 using your payment details or personal information, contact support immediately. We take these reports seriously and will investigate and act quickly.

11 Changes to This Privacy Policy

q889 may update this Privacy Policy from time to time to reflect changes in how the platform operates, what data it collects, or in response to changes in applicable standards. When material changes are made, registered players will be notified by email or in-app notification before the changes take effect.

The date at the top of this page always shows when the policy was last updated. We recommend checking this page periodically if you want to stay informed about how your data is handled. The current version of this policy is always available at q889.onl/privacy-policy.

Continued use of q889 after a notified policy update constitutes acceptance of the revised policy. If you disagree with a change, you have the right to close your account and request deletion of your data in line with Section 9 of this policy.

12 How to Contact Us About Privacy

For any questions, concerns or requests related to your personal data and how q889 handles it, contact the support team directly. Privacy-related enquiries are treated with priority response.

When contacting us about a privacy matter, include your registered name and mobile number (do not include passwords or PINs) and a clear description of your request. This helps us locate your account and process your request without unnecessary back-and-forth.